FAQ

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What time is check-in and check-out?

Check-in begins at 3:00 PM and check-out is at 11:00 AM. Early check-in and late check-out are subject to availability.

I lost my players card. What should I do?

Use the messaging widget or visit the Players Club desk on the main casino floor. We can instantly reissue your card and protect your points.

How do I dispute a billing charge?

Open a quick form via the messaging widget or front desk. Our team will review your folio, adjust eligible charges, and confirm via email or SMS.

How can I request room service or spa amenities?

You can text us via the messaging widget, dial Guest Services from your room, or visit the spa desk on Level 3.